Hiking the Heel Privacy Policy

Created 01-07-2023
Our contact details
David and Elizabeth Jessop
email: daveandliz@hikingtheheel.com
Website: www.hikingtheheel.com
Tel: +44 7712117138
The type of personal information we collect
-Personal identifiers, contacts and characteristics
How we get the personal information and why we have it
All of the personal information we process is provided to us directly by you for the following reasons:
-To enable us to contact you
-To enable us to process your payment 
-To enable us to arrange the details of your holiday
-To ensure your travel safety and logistics
We use the information that you give us to plan your holiday with us and to keep in touch with you after the holiday.
We may share this information with regulatory bodies who request it to comply with the law.
Under the UK General Data Protection Regulation (UK GDPR) the lawful bases we rely on for processing this information are:
a) Your consent. You are able to remove your consent at any time by contacting us and requesting removal.
b) Contractual obligation. In order for us to fulfil our obligation to deliver our services to you.
How we store your personal information
Your information is securely stored either by password protection on any  electronic device or in a locked storage unit for physical forms.
We keep personal details for up to ten years unless requested to delete them before this time. We will then dispose of any digital information by securely deleting it and we will shred any physical information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access. You have the right to ask us for copies of your personal information.
Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at daveandliz@hikingtheheel.com if you wish to make a request.
How to complain
If you have any concerns about the use of your personal information, please contact us in the first instance at daveandliz@hikingtheheel.com and we will deal with your complaint. You can also complain to the ICO if you are unhappy with how we have used your data.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SF9 5AF
Tel 03031231113
https://www.ico.org.uk